Bad Customer Service
Nov 16th, 2004 by Leimamo
Some of my friends tell me I’m not the sharpest knife in the drawer or I’m a few fries short of a happy meal but damn I at least know how to provide good customer service when I’m dealing with customers.
Last week I got a wake up call from back home. My brother received an invoice from the storage company saying that we owe them money for storage of our goods. At first, he thought it was the company that’s holding my van. I immediately called them because I had already paid in advance for the duration of our tour here in Japan. We sorted it out with the manager and my files reflected that we were indeed paid in full until May 2005. Since I had the manager on the phone, I asked that she make corrections on the receipts that they finally sent me for my payments. Well, I received them in the mail today. She itemized the charges but didn’t correct the dates on them, and she enclosed copies. Now, we’ve already gone over the requirements for the military claims and there’s no way we can submit a claim with photocopies so I had to email her back and explain line by line what I needed. I hope they get it right this time.
I called my brother today to find out who sent the invoice and found out it was the other storage company. The one that’s storing our household goods. YIKES! I had taken care of that way back in March, back when hubby got the extension on his orders. I wanted to make sure I had everything in order so I got everything done early. Well, apparently that hasn’t happened. I had to wait until after 1:00 a.m. to phone California to get information from the storage company because we’re talking about 11,500 lbs of my household goods; twice as much as what we brought with us to Japan. I’m not about to have that mistakenly auctioned off because of someone’s oversight. I spoke to the rep and she said she hadn’t received funding approval for the year 2005 and gave me the information of what I’ll need to get from the Household Goods office (here in Japan) to fax back to her. I don’t know where the ball dropped and I don’t really care. I’m just a little pissed because I have to double-track and do this all over again. Luckily, I’m paranoid about keeping our paperwork in order or we’d be in deep kaka if I couldn’t find it.
Take deep breaths
