Just so you know, I don’t only complain about bad service, I also give kudos to those who provide excellent customer service.

My Norton Live update runs automatically to update any virus definitions that might be available for downloading.  Anyway, lastnight I had an error message that said it was unable to update my AntiVirus because my subscription needed to be renewed.  The problem was that my subscription is good until March ‘07 so I went to the website and tried to get it fixed there.  It was unable to fix the problem so I called the tech support team.  After pressing the appropriate numbers, I was finally connected to a LIVE person.  I know, sounds too good to be true right?  So I give him all the information he needs then he talks me through the steps to get my software in sync with their server so that it will show that my subscription is still good.  It wasn’t too complicated going through the steps and I was very pleased when my Live Update did it’s job.  Now my computer is protected and I can have peace of mind.

Yanno, whenever hubby takes Kamalani with him to the store, he has a talk with her before they leave and it goes something like this:

Hubby: Kamalani, do you know why we’re going to the store?

Kamalani:  Yeah, because you need something.

Hubby:  Right, so when we get there you have to remember that.

Kamalani: IIIIIII know, Papa.

Then they return with Disney’s Brother Bear 2 DVD, an outfit and a Disney Princess chair.  Good talk, Papa! I’m so sure these items were on your shopping list. ~L~

Wow, am I good or what? I wasn’t sure which charter company my hubby went on when I wrote the last entry but as it turned out it was Sea Breeze Charters.
After they docked from their 12 hour fishing trip, my hubby called to inform me that he had caught ONE albacore tuna. Then he told me he’d tell me all about the trip when he got home but since he was at the tuna cannery he asked if I wanted him to purchase more tunas. So he bought the tuna and started on their 5 hour trek back home.

When he got home he was just exhausted. Being that this was his first ever fishing trip he wasn’t sure what to expect but what happened on the trip isn’t what anyone would’ve expected anyway. First he told me that there was NO fresh bait so they had to use lures to fish with. I told him they advertise FRESH high quality bait for albacore fishing. Then he said they had to take turns fishing so most of the time they were sitting in the cabin while three at a time were on deck fishing. All of the passengers (12) only had one chance up on deck. They advertise 12 hours trip or early limit (which includes 4 hours total travel time) but that’s was not what they got. Hubby didn’t pay out all that money to sit in the cabin of a boat for most of the trip. Then I find out that he didn’t have the opportunity to use the custom sportfishing rods, reels, and tackle that they advertise on their website. He had to use a hand line to pull in his catch.

I told him he needs to write a complaint letter to the company to get compensation for such a horrible experience. We understand that catching is not guaranteed but we should at least get the services and items that we paid for - and they didn’t deliver.

About a month ago the lady who does my nails asked if my hubby fishes.  I told her he hasn’t but I’m sure he’d like to try.  Then she told me that her husband was looking for some guys to go on a fishing charter with him down south, near Oregon.  I told her I’d ask him when I got home.  I asked her approximately how much it would cost because hubby would want to know that first.

When I got home I told him about the talk I had with her and he said he’d go with her hubby.  Anyway, weeks went by and I didn’t hear anything about it, then two weeks ago when I had another appointment, I asked her about it.  She took my number and said she’d give it to her husband so the men could talk.  We hadn’t heard from them since that day.  Then all of a sudden, out of the clear blue sky, she called to see if my hubby still wanted to go on the trip.  It just so happened he was out yesterday so I told her that he’d call when he got in.  Well, that’s because the trip was scheduled for TODAY.  Ok, not really today but they were leaving to drive there tonight and he’d need to get his stuff packed for the trip.  So, we play phone tag and finally the two hubbies got ahold of each other.  My hubby’s on the phone with him making a list of the things to bring then after they hang up, he realizes he’s got some shopping to do today.

This morning he got up bright and early, got his list, got Kamalani and the two of them went shopping for “charter fishing stuff”.  It was great watching him get excited about this trip.  He hardly does anything on his own, I usually drag him everywhere I go and he’s always surrounded by us finicky females so this trip will be refreshing for him.  Kamalani wasn’t too happy about him leaving us alone, she wanted to go with him.  Oh wait, it’s not that she didn’t want him to leave us alone.  That lil witch, she’d have left me alone if she could go with him.  Ok, back to the story.  So, we got him all packed up with his musubi and fried chicken for tonight and tomorrow’s lunch.  I made enough for the both of them although I’m not sure if “O” eats musubi.  One thing’s for sure, it beats eating soggy sandwiches — yuck.

I’m not sure if this is the charter company they’re going with, but it’s similar since this company does Tuna fishing.  Depending on how well they do, the amount of tuna they catch will more than pay for the cost of the trip.  We’ll see how well they did when they return tomorrow night.

Yesterday while I was on the deck talking story with my brother and a friend, I spotted the Kirby Man driving up my street.  Then he parked in front of my yard.  I thought he was bringing the rest of the items he promised to deliver by Thursday so I was happy to see him.  But when I opened the front door, outside stood a guy that sort of looked like the salesman but only he looked tore-up.  Sorta like after a weekend of non-stop drinking or a typical night for me at the Casino.  You get the gist. (more…)